If your horse is admitted to hospital you will be updated on his/her progress on a daily basis, unless otherwise agreed with us. Please be assured that the clinical team will always contact you immediately if there is important news to relay or an urgent development in your horse’s condition. Keeping you well informed about what is happening to your horse is very important to us.
You are also welcome to telephone to enquire about your horse’s condition and progress. If possible please call after mid-morning as by then our vets will have completed their morning checks, bandage changes etc and reassessment of the case. Please understand that the veterinarian in charge of your horse may not be able to leave another horse immediately when you telephone.
Depending on the level of care required, detailed checks are made throughout the day and night as required on an individual basis, with constant monitoring provided for the most critical hospital cases.
At discharge of your horse from hospital, you will receive a full set of discharge instructions. These will guide you through medications and care requirements. At the time of discharge, please remember to bring a head collar, take all your rugs and make sure you fully understand the discharge instructions. If in any doubt, please ask a member of staff. Special arrangements can be made if you cannot collect your horse during routine working hours. Please be advised that a daily hospitalisation fee applies to all cases.
If your horse has been referred, your referring veterinarian will be kept updated regarding your horse’s treatment. A full report together with a copy of discharge instructions will be sent to your veterinary surgeon outlining the details of any investigations and treatment that your horse has undergone.